Returns & Exchanges
At VR Wave, we want you to be fully immersed in your experience; if you are not satisfied with your purchase, you can return your items within 30 days of delivery. Please note that custom prescription lenses are subject to specific restocking conditions due to their personalized nature.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our technicians inspect the hardware for functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing